Treatments
Who we can treat?
Private Patients
A referral is not required to seek treatment. For private patients, we offer on the spot HICAPS claiming (through your private health insurance), which means you only pay the gap. The gap amount will vary depending on your health fund provider and level of cover.
Medicare Enhanced Primary Care Program (EPC)
For those patients deemed to have a chronic illness or injury that has been assessed and/or is being treated by a GP or another specialist, you may be eligible for up to 5 sessions per calendar year under the Medicare EPC Scheme. Payment is required at the time of consultation (please note Lexington Health is NOT a bulk billing practice), which is then electronically claimed for you through Medicare into your nominated account.
Please note these appointments are not fully covered by Medicare and do incur a GAP payment. The exact Medicare rebate amount can be found by visiting this website.
WorkCover
If you have sustained a work related injury, you will require a referral from your nominated treating Doctor (NTD), a WorkCover Medical Certificate as well as the Insurers details and your workers compensation claim number in order to be treated as a WorkCover patient.
Comprehensive Third Party (CTP)
If you have sustained an injury in a motor vehicle accident and are suffering from injuries such as whiplash, lower back pain or other joint/muscular strains, we provide treatment options to help facilitate your recovery. In order to be treated as a CTP patient you will need to contact your nominated insurer to advise them of your injury and to commence a claim.
These insurer and claim details must be provided prior to starting treatment.
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FAQ
No – A referral is not required to see any of our practitioners if you are a private patient. If you have been injured at work or have been in a motor vehicle accident, you will need a referral from your GP or Surgeon.
Yes – We have Hicaps facilities for on the spot claiming, which means you are only required to pay the gap. The gap amount will vary depending on your health fund provider and level of cover. We accept Visa, MasterCard EFTPOS and cash. We do not accept Amex or Personal Cheques.
Yes – If you have recent imaging scans and reports i.e. X-Ray, MRI, CT, please bring them to your appointment.
We recommend you wear comfortable clothing, which will allow your practitioner to thoroughly assess and treat the affected area. Shorts or gym tights are ideal for lower limb injuries. For injuries to the upper body, a singlet would be appropriate. We also have disposable gowns should you forget to bring your clothing with you.
Yes – We can provide you with referrals and recommendations to specialists to suit your specific type of injury. We are also able to refer for x-rays and other imaging. Please note you will incur a cost as imaging referrals from a physiotherapist are not bulk billed.
An SMS reminder message will be sent 24hrs prior to your appointment.
Whilst we understand circumstances arise which may result in you having to cancel your appointment, it is appreciated if adequate notice is provided.
With this in mind, Lexington Health has implemented the below policy:
Should you fail to attend your scheduled appointment or provide inadequate notice of cancellation, you will be charged a 50% of the booked consult as a “ non-attendance/late cancellation” fee. This fee is required to be paid within 14 days and will be enforced with all patients.
Yes – We are open from 8am to 2pm
Parking is available at the front of our suite and within the complex. Parking is available for a maximum of 3 hrs per day.
Lauren Kinsela
05:50 08 May 25
Amy and the team at Lexington Health are amazing!Amy is very knowledgeable and caring. She created a plan for my back and tweaked it every time I saw her, so I was always moving forward.I highly recommend this team!
Owen Watson
23:57 05 Apr 25
The staff at Lexington physio are extremely friendly, knowledgeable and helpful.Having had multiple injuries with the latest injury requiring Post surgery recovery, I’ve been extremely satisfied with the results.I highly recommend Lexington physio if you want reliable and helpful support and advice.The staff also support local sports clubs by providing their services on game day and trainings.
Sharon Pang
03:46 14 Mar 25
Comprehensive and careful assessment, with effective, personalised treatment plans. Top-tier care. You will feel heard at this clinic. Extremely friendly and encouraging staff. They provide effective, long-term solutions to injuries. I saw Carlo for chronic ankle pain (ligaments and tendons) and Amy for elbow tendonitis and knee pain due to years of sports. The exercises provided have helped me make full recoveries. You will get even stronger than your baseline prior to injury. This clinic will work alongside you and your needs and are very receptive to feedback. They are great at explaining the science and rationale behind the exercises too. Would highly recommend!
Lakshmi Peri
03:15 24 Feb 25
I’ve been seeing Carlo at Lexington Health for since past few months, and I couldn’t be happier with the care I’ve received. From the very first session, they took the time to understand my concerns, explain everything clearly, and tailor a treatment plan that has truly made a difference.The sessions are always professional, effective, and focused on long-term recovery rather than just a quick fix. Carlo is incredibly knowledgeable, patient, and genuinely cares about their patients' well-being.
KAMRAN MIRZA
01:21 14 Feb 25
From the very first session, I found Carlo a good professional, knowledgeable, and genuinely caring. He took the time to assess my condition thoroughly and created a personalized treatment plan that made a real difference. His hands-on techniques, combined with helpful exercises, helped me recover faster than I expected. Carlo’s friendly and encouraging attitude made every session enjoyable. If you're looking for a top-notch physiotherapist, I highly recommend Carlo—he's the best! Thank you for your outstanding care!
Jacques Pang
03:40 11 Feb 25
I recently had the pleasure of receiving physiotherapy at Lexington Health, and I am delighted to share my positive experience. The combination of professional and knowledgeable staff, effective and comprehensive treatment, state-of-the-art facilities, personalized care, and convenient location makes this clinic a top choice for anyone seeking physiotherapy services.I highly recommend Lexington Health to anyone in need of physiotherapy. Whether you are recovering from an injury, managing a chronic condition, or seeking preventive care, you can trust that you will receive the highest quality of care and achieve the best possible outcomes. My journey to recovery was made smoother and more enjoyable thanks to the dedicated team at Lexington Health Suite F110, and I am grateful for the positive impact they have had on my overall health and well-being.
Umar Javed
05:41 24 Jan 25
“Carlo has been incredible in supporting my shoulder and back recovery. His techniques have been highly effective in relieving pain and strengthening my muscles.”
Rylan Duarte
20:45 23 Jan 25
Carlo was very helpful and patient. He listened to the issues I explained about my back and reviewed the problem and came up with the perfect plan and solution. Thank you Carlo.
Axel Saward
02:28 20 Jan 25
Such a professional and exceptional physiotherapy centre, thank you Carlo for helping with my recovery!
