Treatments
Who we can treat?
Private Patients
A referral is not required to seek treatment. For private patients, we offer on the spot HICAPS claiming (through your private health insurance), which means you only pay the gap. The gap amount will vary depending on your health fund provider and level of cover.
Medicare Enhanced Primary Care Program (EPC)
For those patients deemed to have a chronic illness or injury that has been assessed and/or is being treated by a GP or another specialist, you may be eligible for up to 5 sessions per calendar year under the Medicare EPC Scheme. Payment is required at the time of consultation (please note Lexington Health is NOT a bulk billing practice), which is then electronically claimed for you through Medicare into your nominated account.
Please note these appointments are not fully covered by Medicare and do incur a GAP payment. The exact Medicare rebate amount can be found by visiting this website.
WorkCover
If you have sustained a work related injury, you will require a referral from your nominated treating Doctor (NTD), a WorkCover Medical Certificate as well as the Insurers details and your workers compensation claim number in order to be treated as a WorkCover patient.
Comprehensive Third Party (CTP)
If you have sustained an injury in a motor vehicle accident and are suffering from injuries such as whiplash, lower back pain or other joint/muscular strains, we provide treatment options to help facilitate your recovery. In order to be treated as a CTP patient you will need to contact your nominated insurer to advise them of your injury and to commence a claim.
These insurer and claim details must be provided prior to starting treatment.
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FAQ
No – A referral is not required to see any of our practitioners if you are a private patient. If you have been injured at work or have been in a motor vehicle accident, you will need a referral from your GP or Surgeon.
Yes – We have Hicaps facilities for on the spot claiming, which means you are only required to pay the gap. The gap amount will vary depending on your health fund provider and level of cover. We accept Visa, MasterCard EFTPOS and cash. We do not accept Amex or Personal Cheques.
Yes – If you have recent imaging scans and reports i.e. X-Ray, MRI, CT, please bring them to your appointment.
We recommend you wear comfortable clothing, which will allow your practitioner to thoroughly assess and treat the affected area. Shorts or gym tights are ideal for lower limb injuries. For injuries to the upper body, a singlet would be appropriate. We also have disposable gowns should you forget to bring your clothing with you.
Yes – We can provide you with referrals and recommendations to specialists to suit your specific type of injury. We are also able to refer for x-rays and other imaging. Please note you will incur a cost as imaging referrals from a physiotherapist are not bulk billed.
An SMS reminder message will be sent 24hrs prior to your appointment.
Whilst we understand circumstances arise which may result in you having to cancel your appointment, it is appreciated if adequate notice is provided.
With this in mind, Lexington Health has implemented the below policy:
Should you fail to attend your scheduled appointment or provide inadequate notice of cancellation, you will be charged a 50% of the booked consult as a “ non-attendance/late cancellation” fee. This fee is required to be paid within 14 days and will be enforced with all patients.
Yes – We are open from 8am to 2pm
Parking is available at the front of our suite and within the complex. Parking is available for a maximum of 3 hrs per day.
Muthukumar Srinivasan
01:36 16 Apr 26
I had a great experience with Carlo Villadiego during my marathon preparation. Carlo played a huge role in helping me successfully complete my first full marathon.What really stood out was the personalised approach — the exercises were carefully tailored to my training needs and adjusted as I progressed. Carlo regularly reviewed my progress and fine-tuned the exercises in between sessions, which made a real difference in keeping me strong, improving performance, and preventing injury.Throughout the journey, I felt genuinely cared for and well supported. The level of attention, professionalism, and encouragement was excellent.I would highly recommend Carlo to anyone looking for a knowledgeable and supportive physio. I am definitely looking forward to consulting Carlo again when I begin training for my next marathon.
Dylan Pryor
03:11 13 Apr 26
Carlo has been extremely helpful. He provides a professional and experienced service and has me performing at my best each week!
Lucky Singh
23:17 09 Apr 26
I’ve been seeing Ben Black, my physiotherapist at Lexington Health, for my right shoulder rotator cuff surgery, and I truly couldn’t be more grateful for the exceptional care and support I’ve received.Recommended by my surgeon, I genuinely couldn’t have asked fora better physiotherapist.Ben is incredibly soft-spoken, welcoming, and attentive, with a remarkable eye for detail. His empathetic approach towards pain management and recovery has made a genuine difference in my healing journey. He understands exactly how to ease muscle tightness with effective massage techniques, and his structured assessments every two weeks ensure my progress is always on track.What stands out most is how each session is thoughtfully tailored to my recovery stage. His constant encouragement keeps me motivated and confident throughout the process.I deeply appreciate his professionalism, dedication, and compassionate care. I have complete faith in his expertise and am optimistic about a full recovery soon.Highly recommended.
Jess de Ridder
06:52 25 Mar 26
Carlo is a super knowledgeable and a great physio to work with. Has helped me get back on track with my lower back/sciatica issues! Highly recommend
Nicole
10:17 17 Mar 26
Had a positive experience working with Brendan for my recent knee injury. Brendan was thorough and took the time to check in between appointments to make sure everything was on track.
Jeremy Jones
21:37 16 Mar 26
Would highly recommend Ben and his team, very caring and knowledgeable. They have helped me through various injuries of different severities and bought me back to shape
Jemma Ballinger
22:51 11 Mar 26
I had a fantastic treatment experience with physio Carlo, some of the best client-centred and evidence-based treatment I've found in the area. I have been struggling with chronic upper back and neck pain over the last 10 years and tried a lot of different treatment modalities, both from my own knowledge base as an exercise physiologist and working with different clinicians. Carlo spent the time to go through what I needed help and support with, took on board the things that hadn't worked for me in the past, completed a thorough assessment and provided clear treatment plan options and guidance in a way that worked for me. Overall, I had such a fantastic experience at Lexington Health to support my understanding of my injury and empower me to take control of my recovery. I have and will continue to recommend this clinic and physio Carlo to friends, family and colleagues in the area needing Physiotherapy treatment.
Christiana Nati
11:39 08 Mar 26
Carlo has been very helpful, understanding and patient with me, the exercises he has given me for my knees have helped a lot. He is now helping me with my back and in the last couple of weeks I have definitely felt improvement.
Vinay Valji
03:33 06 Mar 26
I would highly recommend this physio clinic. I came in with minor rib cartilage pain, and it healed very efficiently without disrupting my day-to-day activities.I was treated by Navraj, who professionally diagnosed the issue and was incredibly friendly throughout the process. He also regularly checked in on my progress and made sure the exercises he gave me were helping with my recovery. Thanks Navraj : )Overall, it was a great experience and I’m very grateful for the care and support I received.
